This Privacy Agreement has been developed in accordance with the requirements of the Law of Ukraine “On Protection of Personal Data” and other regulatory acts of Ukrainian legislation governing legal relations related to the collection, processing and storage of personal data, as well as the citizens’ rights to privacy and self-expression.
Caring for the development of customer relationships and understanding the importance of protecting your personal data, the “ARPAL” online store has prepared this Privacy Agreement (hereinafter referred to as the “Privacy Policy”) and the terms of use for the website https://arpal.ua, hereinafter referred to as the “Site”, in order to resolve possible contradictions and misunderstandings. Please read this page carefully, as the information set forth herein is important to you as a User of the site.
1.1 The following terms are used in this Privacy Policy:
1.1.1. ‘Site Administration’ – refers to the authorised employees of the “ARPAL” online store who are responsible for managing the website and processing personal data. They determine the purposes of processing personal data, the scope of personal data to be processed and the actions or operations performed with personal data.
1.1.2. ‘Personal data’ means any information relating to an identifiable natural person (subject of personal data).
1.1.3. “Processing of personal data” – any action (operation) or set of actions (operations) performed on personal data, using automated tools or otherwise, including collection, recording, systematization, accumulation, storage, clarification (updating or modifying), extraction, usage, disclosure by transmission, dissemination or otherwise making available, depersonalisation, blocking, deleting, or destroying of personal data.
1.1.4. “Confidentiality of personal data” – a mandatory requirement for the Administrator or other persons who have gained access to personal data to prevent its dissemination without the consent of the subject of personal data or the existence of another legal basis.
1.1.5. ‘User of the “ARPAL” Online Store Website’ refers to a person who has access to the Site via the Internet and utilises the Online Store Website.
1.1.6. ‘Cookies’ are small pieces of data sent by a web server and stored on the user’s computer, which the web client or web browser sends to the web server in an HTTP request each time a page of the corresponding site is opened.
1.1.7. ‘IP address’ – a unique network address assigned to a node in a computer network that uses the IP protocol.
You are not obligated to provide any personal information in the public sections of this website.
2.1. By using the Site and/or placing an order, the User confirms that they have read this Privacy Policy.
The processing of personal data is carried out by the Personal Data Controller for the purpose of concluding and performing the purchase and sale agreement, providing services, complying with the requirements of the legislation of Ukraine, as well as on the basis of the User’s consent — in cases where such consent is required in accordance with the law.
2.2. Consent for the processing of personal data is provided by the User in cases expressly provided for by Ukrainian legislation, particularly for receiving informational and marketing communications.
Personal data is transferred to third parties only to the extent necessary for performing the contract, ensuring the Site’s functionality, and complying with legal requirements. This does not constitute dissemination under personal data protection legislation.
2.3. The User confirms their consent for the Site Administration to interact with the User by establishing direct contact via various means of communication, including but not limited to: mailing, e-mail, the Internet, etc., until such consent is withdrawn.
2.4. Personal data permitted for processing under this Privacy Policy includes, but is not limited to, the following information:
2.4.1. User’s full name;
2.4.2. User’s contact phone number;
2.4.3. Email address;
2.4.4. Goods delivery address and billing details;
2.4.5. User’s place of residence;
2.4.6. Other data voluntarily provided by the User;
2.4.7. Automatically collected data: IP address, browser and device type, cookies, page visit data, and time spent on the Site.
3.1. The “ARPAL” Online Store uses the User’s personal information for the following purposes:
3.1.1. identifying the User registered on the Online Store website for the purposes of placing and fulfilling an order and/or concluding Goods Purchase and Sale Agreements, and processing payments;
3.1.2. providing effective customer support to the User;
3.1.3. providing personalised Services to the User;
3.1.4. communicating with the User, including sending notifications, requests, and information regarding the use of Services, the provision of services, as well as processing requests and applications from the User;
3.1.5. improving the quality of Services and convenience of services, developing new Services and products;
3.1.6. providing information about goods and services sold by “ARPAL”, about promotional campaigns conducted by “AAAA”, responding to enquiries, and fulfilling obligations of “ARPAL” to consumers of goods (services);
3.1.7. conducting statistical and other research based on depersonalised data.
4.1. Categories of Personal Data collected by the site (either independently or through third parties) include: Cookies and Usage Data.
4.2. Personal data may be provided by the User either independently or collected automatically by the site during use.
Unless otherwise stated, the https://arpal.ua/ site uses “cookies” (or other tracking tools) to identify users and remember their global configuration settings, solely for the purpose of providing the service requested by the User.
4.3. If the User provides the Personal Data Controller with the personal data of third parties (recipients, payers, representatives, etc.), they confirm that they have the appropriate legal grounds for doing so, in particular that they have obtained the relevant person’s consent or have another legal basis.
The User guarantees that the transfer of such data does not violate the rights of third parties or the requirements of Ukrainian legislation.
Should third parties make any claims or demands in connection with the unlawful transfer of their personal data, the User undertakes to resolve such claims independently.
5.1. Personal data is processed and stored: for the duration of the contractual relationship; for the periods established by the tax and accounting legislation of Ukraine; until consent is withdrawn (for marketing mailings); no longer than is necessary to achieve the purpose of the processing.
5.2. Personal data may be transferred to third parties in cases where it is necessary to fulfil contractual obligations to the User, organise the delivery of goods, process payments and banking operations, perform technical administration and ensure the functioning of the Site, and comply with the requirements of Ukrainian legislation.
This transfer is carried out on the basis of agreements with such persons or other legal grounds provided by law.
6.1. Users have the right to:
6.1.1. know whether their Personal Data has been stored;
6.1.2. contact the Site Administration to learn about its content and origin;
6.1.3. verify its accuracy or request that it be supplemented;
6.1.4. delete, update, or correct it;
6.1.5. convert it into a format that ensures anonymity;
6.1.6. block any data stored in violation of the law;
6.1.7. object to its processing on any and all legal grounds;
6.1.8. withdraw consent by sending a written request to the email: [email protected]
6.2. Relevant requests should be sent to the site administration at the address indicated in the contact information on the site.
7.1. The Site collects information about your visits to our websites in order to obtain visitation statistics and evaluate the effectiveness of their use, as well as to create a personalized approach and adapt to the interests of each user. We do this using various technologies, one of which is cookies. This is data that a website can send to your browser and which will be stored on your computer for subsequent identification by the website.
7.2. Cookies are used to evaluate the effectiveness of websites, for example by measuring the number of visitors and how long they stay on the site. They also identify the most popular topics and pages, and ensure ease of navigation and use of the site, without collecting any personal information. Cookies may also be used to create a personalised experience based on the user’s previous interactions with the site and their preferences. Over time, this information enables us to improve the user experience.
8.1. Protection of personal data is ensured by implementing a system of organisational and technical measures in accordance with the legislation of Ukraine and generally recognised information security standards.
The scope and nature of these measures are determined by considering the category of personal data, the nature of processing and potential risks to the rights and freedoms of personal data subjects.
8.2. This Privacy Policy applies only to the “ARPAL” Online Store website. The Online Store bears no responsibility for the actions of third parties if the User accesses their resources via links posted on the Online Store’s website.
8.3. The User’s personal data may be used for legal purposes in court or at the stages leading to a possible legal action due to the fact that the site or services were used improperly.
The User is aware that the site administration may be compelled to disclose personal data at the request of public authorities.
9.1. In addition to the information contained in these personal data privacy rules, the site may, at the User’s request, provide additional contextual information about specific services or the collection and processing of Personal Data.
9.2. In order to ensure the operation and technical maintenance of the Site, the website and any third-party services may maintain files that record the website’s interaction with Users (system logs), or use other Personal Data (particularly IP addresses) for this purpose.
10.1. The Site Administration reserves the right to amend this Privacy Policy without the User’s consent.
10.2. The new Privacy Policy takes effect from the moment it is posted on the Online Store Website, unless the new edition of the Privacy Policy states otherwise.
10.3. In case of disagreement with any changes made to the Rules, the User must stop using the Site and may request that the Site Administration delete their Personal Data.
